BioBattlers is committed to providing a safe, enjoyable, and reliable user experience for all players worldwide.
We offer dedicated support for technical issues, account management, data privacy, and content inquiries, in compliance with Apple App Store, GDPR, and Digital Services Act (DSA) standards.
Our support services are operated by BioBattlers Ltd, United Kingdom.
💬 Support Availability
• Email Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (UK Time)
• Response Time: Within 24–48 hours (excluding public holidays)
• Languages Supported: English (UK)
🛠 Support Coverage
We provide support for the following:
1. Account & Login Help
• Troubleshooting login issues or verification emails.
• Managing user data, stats, and account preferences.
2. Game Functionality
• Issues with scanning, identifying, or submitting BioBattlers.
• Reporting missing or corrupted data.
• Gameplay bugs, crashes, or display problems.
3. Payments & App Access
• Purchase issues or refund requests (handled via Apple App Store).
• Subscription or paid content queries.
4. Privacy & Data
• Requests to access, update, or delete your personal data (in line with GDPR).
• Questions about how your data is used or stored.
5. Feedback & Feature Requests
• Suggestions to improve gameplay, design, or accessibility.
Data Storage:
• User data is stored securely in Google Firebase (Firestore).
• Uploaded content (e.g., creature images) is hosted on AWS S3 with encryption.
• We do not share user information with third parties.
Your Rights (GDPR / UK DPA 2018):
• Right to access, correct, or delete your personal data.
• Right to withdraw consent or object to processing.
• Requests can be made directly via director@biobattlers.co.uk.
📍 Reporting Content or Abuse
If you encounter any inappropriate content or a security concern:
• Report it directly to: director@biobattlers.co.uk
• Include:
• Your device type and app version
• Description or screenshot of the issue
• Approximate time and date
We aim to review and respond to all reports within 48 hours.
⚙ Technical Requirements
• Supported OS: iOS 15.0 and above
• Permissions:
• Camera access (for scanning)
• Location access (approximate, for map submissions)(Not a necessity)
• Internet connection (for data sync and updates)(Essential)
If you experience functionality issues, ensure that:
• Permissions are granted in device settings
• You’re using the latest app version
• You have a stable internet connection
📬 Developer Contact Details
BioBattlers Ltd
Company Number: 16322934
Registered Office: Southam, Warwickshire, UK
Email: director@biobattlers.co.uk
Website: https://www.biobattlers.co.uk
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🧠 Additional Support Notes for App Review (optional to paste in review notes)
This app uses camera and approximate location permissions to support gameplay features.
All user data is handled in compliance with GDPR and DSA regulations.
Support contact is available via director@biobattlers.co.uk
A full privacy policy and data usage explanation can be found at biobattlers.co.uk/english-privacy-policy.